General Terms and Conditions

1. General Provisions

Oxygeni Hair Kft. electronically sells products that have been released to the market in Hungary through its online store operated via the internet. The company only accepts orders placed on the https://shop.oxygenihair.com/ interface.

Oxygeni Hair Kft. declares that it is a registered economic entity in Hungary, possessing the necessary permits for electronic commerce and related mail-order trade, in accordance with the prescribed legal conditions.

Anyone accepting these contractual terms and conditions and acknowledging them as binding for themselves can be a buyer.

2. Contracting Parties:

By placing an order on the website https://shop.oxygenihair.com/, a contract is concluded between Oxygeni Hair Kft. as the seller (hereinafter referred to as the seller) and the person placing the order as the buyer (hereinafter referred to as the buyer), subject to the conditions stated in this agreement.

The buyer, by approving the order, accepts and acknowledges as binding the provisions stated in this agreement.

3. Purchase:

The buyer provides the necessary information for shipping and invoicing by accurately filling out the datasheet. The seller fulfills the order and issues the invoice in accordance with this information. The buyer is obligated to provide accurate information! The buyer is responsible for any damage resulting from the provision of incorrect or false information. The seller is entitled to delete obviously false or incorrect registrations and, if in doubt, is authorized to verify the authenticity of the data.

The buyer can modify the registered data at any time by accessing the Account section. The shipping address can only be modified until the processing of the order is completed.

4. Products and Prices:

The seller provides the description, characteristics, and prices of the products on the product pages. The prices are in EUR and include VAT!

The price of the products, when purchased through the webshop, includes the cost of packaging and insurance. Delivery fees may vary depending on the country, size and weight of the package.

In case of any errors or inaccuracies in the displayed prices, the seller is entitled to correct them. If any product or its price has been incorrectly listed due to a mistake or misinformation, the seller has the right to cancel the order. The seller notifies the buyer by email about the cancellation of the order.

Certain specifically marked products can only be purchased under unique terms specified in a separate agreement. This designation can be found on the product pages.

The seller informs the buyer that the offered products are obtained from the stocks of suppliers or through special orders.

5. Order

The buyer collects the desired products in their cart, then, after checking the cart’s contents, can choose the delivery address and review the cart by pressing the “Cart” button. Subsequently, registration takes place, and the buyer’s details are recorded.

After selecting the payment method, the buyer, by approving the order, acknowledges that they have familiarized themselves with the terms and conditions of this agreement and accepts them as binding.

Upon the arrival of the order, the seller sends an automatically generated confirmation by email. The confirmation includes the order’s identification number. The buyer can refer to this identification number when contacting the seller. However, this confirmation only verifies the arrival of the buyer’s order and does not guarantee that the product is in stock.

During order processing, the seller may contact the buyer by email or phone to coordinate the fulfillment conditions. In the event that the seller fulfills the buyer’s order according to the conditions specified in the buyer’s order (e.g., at the specified price, within the delivery deadline, etc.), the seller is not obligated to send an email regarding order processing to the buyer; it is sufficient to coordinate the delivery date and any other necessary details with the buyer over the phone.

6. Shipping:

The seller generally undertakes to deliver the ordered products within 5-7 business days following order processing. The earliest delivery date is communicated to the buyer via email after order processing.

Delivery Methods:

Courier Service: The buyer is obligated to thoroughly inspect the shipment upon delivery, note any discrepancies, and acknowledge the complete fulfillment by signing the acknowledgment of receipt. Afterward, the seller is not able to accept any complaints from the buyer regarding deficiencies. If the package is damaged upon delivery, the buyer must create a protocol/fill out a complaint form with the courier and return the shipment. Failure to do so is at the buyer’s expense.

The buyer commits to ensuring the receipt of the goods. If the delivery of the goods fails due to the buyer’s fault (failure to arrange for the receipt of the goods within the specified time), the buyer is obligated to reimburse the seller for any additional costs incurred (e.g., return of goods, re-delivery, etc.).

7. Purchase of Services:

Our services can be purchased in the form of a gift voucher, which we send to you via courier service or email. Please indicate in the comments section how you would like to receive our voucher (courier service or online).

8. Payment Methods:

The website automatically redirects the buyer to the Stripe payment interface.

The seller retains ownership of the goods until the full purchase price is paid. The ownership of the goods is transferred to the buyer upon the full payment of the purchase price.

9. Right of Withdrawal:

The buyer has the right to withdraw from the contract without providing any reason within 14 business days from the receipt of the product. The buyer cannot exercise the right of withdrawal in cases specified by applicable laws, especially in the case of products protected by copyright (e.g., audio or visual recordings, as well as computer software) if the packaging has been opened by the buyer.

The buyer must notify the seller in writing (via email or postal mail) of the exercise of the right of withdrawal. If the buyer has already paid for the product, the seller will refund the product’s price within 30 days of receiving the notice of withdrawal, transferring it to the bank account provided by the buyer. The buyer bears the costs related to the return of the goods due to the exercise of the right of withdrawal (e.g., courier service fees).

We provide a 100% satisfaction guarantee for every product if the packaging contains at least 90% of the original product. Every returned product will be examined, and if it meets the conditions, 100% of the product price will be refunded.

The buyer is required to return the product to Hungary, 2045 Törökbálint, Kinizsi Pál utca 29 (GL outlet).

The seller is obligated to take back the product only if the buyer returns it in the original packaging and without damage.

10. Exclusion of Liability

The seller reserves the right to exclusively serve or not serve customers who regularly fail to comply with the conditions specified in this contract or otherwise cause harm to the seller, particularly in the case of advance payment.

The seller is not responsible for damages resulting from possible technical failures of the internet network, potential malfunctions of communication tools, malfunctions of any software or program, or possible technical failures

11. Data Protection

The seller handles and stores the personal data of buyers in accordance with applicable data protection laws. The seller only requests data from buyers that is necessary for the performance of the contract (confirmation, delivery, invoicing). The seller informs buyers that personal data is stored separately in its database, and no external entity (e.g., data processor) is used for operation and data management.

The seller commits to using buyer data only for order fulfillment and invoice issuance purposes. Our registered customers are automatically subscribed to our newsletter, from which they can unsubscribe at any time.

The seller declares that buyer data is disclosed only to subcontractors engaged for the performance of the contract (e.g., courier service) to the extent necessary for the fulfillment of their tasks. The buyer has the right to access their stored data and can request information about their stored data via email or phone.

12. Other Provisions:

The seller reserves the right to unilaterally change or modify the terms of this contract at any time without providing justification or separate notification. The seller is also entitled to change or modify the prices of the products and delivery deadlines. The changes become effective from the date of publication on the https://shop.oxygenihair.com/ online store.

For a specific order, the general terms and conditions in effect at the time of placing the order must be applied.

If the seller and the buyer enter into an individual contract for the purchase of a specific product, these general terms and conditions are applicable only to the extent that the individual contract does not contain different provisions.

In matters not regulated by this contract, the provisions of Act IV of 1959 on the Civil Code, Government Decree 17/1999 (II.5.) on distance contracts, and related legislation shall apply.

For questions, requests, or complaints, please contact us at webshop@oxygenihair.com